Journeys for member success – PART 3: how to evaluate the join journey
How to create unforgettable member journeys (and avoid forgettable ones) – PART 3: how to evaluate the join journey. As…
Is the membership sector on the right track?
A bold question, we know. Thankfully, it’s not one that we need to answer as MemberWise’s popular Influence 100 Benchmarking…
Millertech to participate at Membership Excellence (2023)
Thursday 19th October, Novotel, London Millertech in conjunction with ClearCourse is delighted to participate in the MemberWise Network’s popular national…
Journeys for member success – PART 2: optimising the join journey
How to create unforgettable member journeys (and avoid forgettable ones) – PART 2: optimising the join journey. If you read…
Influence 100 Financial Benchmarking Report (2024)
Official launch at MemberWise Excellence 2023, London, 19th October It’s nearly that time of the year again when the membership…
Journeys for member success
How to create unforgettable member journeys (and avoid forgettable ones) – PART 1. As the saying goes when it comes…
Millertech to exhibit at TUC Congress 2023
TUC Congress 2023, Liverpool, 10-13 September Millertech is delighted to be exhibiting at the 155th annual TUC Congress which this…
Are your members content with your content?
When it comes to effective membership management, every membership organisation will generally agree that it’s no walk in the park.…
Together as one (and all under one roof)
As the creators of a CRM system that’s been specifically designed to support trade unions, it’s probably no surprise that…
The Importance of Perceived Member Value for Sustainable Growth
Providing member value is perhaps the most important element in any membership organisation’s growth plan. It is the foundation of…
Millertech to exhibit at Digital Excellence (2023)
– 18th May / Novotel London West Hotel – www.digitalexcellence.live In 2023 the Membership Sector continues to take a more…
Member Retention: The Timeline Approach
The Timeline Approach introduces the concept of a timeline upon which we might add key points throughout the year. A…
Digital Excellence Research Project
Millertech are a MemberWise Recognised Supplier for The MemberWise Network who represent over 8,000 professionals working in circa 3,000 membership…
Member Engagement Advice for Associations
For professional bodies and non-profit associations, member engagement is often inseparable from member value. Users need to engage with the…
The Circle of Care
Millertech recently worked with a well established membership body that exists to provide help, advice and support to its base…
Key areas of campaign framework
A relatively simple communication campaign can operate across multiple priorities to drive retention. Our last article visited the four key…
Building a campaign framework to deliver sustainable growth
A relatively simple communication campaign can operate across multiple priorities to drive retention. To do this, we must identify the…
Webinar – Membership success in 2023: Understanding what members value
Have you asked your members what they truly value from their subscription? Member value is a key area of focus…
Engaging a younger demographic through design
Amongst the analysis in the 2021 UK census was a review of the country’s aging population. The headline statistic was…
Membership Excellence 2022: The Verdict
On Monday 21st November 2022, we attended the Membership Excellence conference hosted by professional network MemberWise. The popular conference saw…
The Membership Priority Challenge: Building a campaign framework to deliver sustainable growth
The MemberWise Digital Excellence report 2021-2022 identified member engagement as the leading priority for organisations in this sector. Five other…
Membership success in 2023: Understanding what members value
Have you asked your members what they truly value from their subscription? Member value is a key area of focus…
Defining Member Retention
In our consultancy work with trade unions, professional bodies and non-profits, we consider the business of membership as having three…
Attending the 154th TUC Congress show: The Verdict
We were delighted to take part in the 154th TUC Congress show last week – and it did not disappoint!…
Millertech selected as technology partner for Federation of Independent Retailer’s new membership management system
Millertech selected as technology partner for Federation of Independent Retailer’s new membership management system London, UK – October 2022: Millertech…
Quick Tips for a Successful CRM and Digital Project – Spotlight on NASUWT
Are you about to embark on a digital transformation project? In this quick tips video, Dave Homer, IT Project Manager…
How to Develop IT Project Objectives for your Membership Focused Organisation – Spotlight on NASUWT
How do you identify the key drivers and objectives for your CRM and digital project? It is crucial to identify…
How to Select your CRM and Digital Partner – Spotlight on NASUWT
Looking to start your digital transformation but don’t know how to select your CRM and digital partner? In this video,…
Key Considerations when Embarking on a CRM and Digital Project – Spotlight on NASUWT
With any CRM and digital project there will be hurdles to overcome Prior to digital transformation commencement, membership organisations should…
Millertech to exhibit at Membership Excellence 2022
Millertech are pleased to announce that they will be exhibiting at the Membership Excellence 2022. This is the largest membership…
10 Actionable Tips to Drive Member Engagement
At Millertech, our priority is supporting membership professionals to Solve Membership. Here are 10 actionable tips to drive member engagement.…
The MemberWise TechInsight Day 2022
Millertech take part in CRM TechInsight Day On Tuesday 20th September we took part in the first ever CRM TechInsight…
The Membership Priority Challenge 2022
The Membership Priority Challenge 2022 On Thursday 8th September we teamed up with The MemberWise Network for an interactive membership…
Organisational Transformation for Membership Organisations – 5 Tips
1. Review the organisation’s purpose and vision Almost every website has an ‘about us’ page that attempts to explain this,…
What Are Proactive Member Retention Strategies?
A proactive member retention strategy aims to influence members ahead of their renewal date and increase the likelihood of them…
What Are Reactive Member Retention Strategies?
Reactive member retention strategies are focused on members that have passed their renewal period and chosen not to renew. These…
Boosting Retention: Strategies for Membership Organisations
Are you doing enough to retain your existing members? Member retention should continue to be one of the most important…
How to craft your membership focused KPIs
Having a good understanding of member engagement is one thing but finding an effective way to measure it is just…
Improving & Measuring Engagement: Where to start?
Engaged members are more likely to participate and renew, and much more likely to become advocates for an organisation. But…
Millertech to partner with Memberwise for First Ever Tech Insight Day (CRM/AMS)
Millertech are pleased to announce that they will partner with the MemberWise network to deliver a dedicated procurement and selection…
Millertech to Exhibit at the 154th TUC Congress Show
Millertech to Exhibit at the 154th TUC Congress Show Millertech are pleased to announce that they will be exhibiting at…
Organisational Transformation: The Catalyst for a Digital Transformation Project
Membership organisations exist to serve their members. And to do this effectively, they must continuously improve their services to stay…
Webinar: Boosting Member Retention Through Structured Member Engagement Strategies
Is your member retention rate declining? It costs 8 times less to retain an existing member than recruiting a new…
A checklist to drive member value
For professional bodies, trade unions and non-profits, member value is the currency that underpins member engagement, retention, acquisition and experience…
Seminar: Effective Engagement Strategies for Integration Solutions
Digital Excellence seminar. Our Head of Product, Steve Shiels and Our Strategic Account Director, Ed Owen hosted a 30 minute…
Nine actionable strategies to drive member retention
Recent MemberWise Digital Excellence surveys have listed the retention of members as a top-three priority for professional membership organisations. With…
Webinar: Busting the Myth of Member Engagement: Solving, Defining and Measuring
Did you know that the average membership body annual retention rate is 83%? It is critical for membership organisations to…
The strategy of organisational transformation and member value
For many membership organisations, long-term strategic digital transformation may not have been at the top of the priority list for…
Digital Excellence 2022: The Post Covid Verdict
On Thursday 26th May, the Digital Excellence conference hosted by professional network Memberwise returned. The popular conference saw the launch…
Webinar: How to Successfully Manage Membership Income
Managing membership income effectively is critical in the current challenging climate. This topic of managing membership income is brought to…
Millertech announced as Official MemberWise Network Partner (2022)
We’re pleased to announce that we have been recognised by the MemberWise Network for our year-round commitment to best practice…
The ‘Membership Priority’ Challenge 2022: Enabling Sustainable Growth Now
We’re teaming up with MemberWise for a free best practice seminar, which will be held in Central London. 8th September…
How can Membership organisations improve their online payment process?
The point at which a member pays on your website is a vital touchpoint. It’s where members commit and what…
Millertech Clients to Enjoy £55 off Entry to Digital Excellence (2022)
We’re pleased to announce that Millertech will exhibit at the MemberWise Network’s popular national conference, Digital Excellence 2022, on 26th…
Millertech partner, Fetchify Introduces new Data Cleansing API
Why member data is crucial for organisation success Our partner Fetchify introduces a new data cleansing API. There is more…
Webcast: Boosting Member Retention
Is your member retention rate declining? It costs 8 times less to retain an existing member than recruiting a new…
The new Millertech website is launched
We’re pleased to announce that the new Millertech website is launched here at www.millertech.co.uk With almost four decades of expertise…
Defining, measuring and solving member engagement
Struggling to bust the myth of member engagement? Member engagement has always been a priority for trade unions, professional bodies…
Busting the Myth of Member Engagement: Solving, Defining and Measuring
Did you know that it costs 8 times less to retain an existing member than recruiting a new one and…
Busting the myth of engagement performance measurement
Having a good understanding of member engagement is one thing but finding an effective way to measure it is just…
Nine Actions to Drive Member Retention
The Memberwise Digital Excellence survey reported that the retention of members was one of the three most important priorities for…
Five member engagement tips for trade unions
Millertech began working with trade unions more than 35 years ago and has a deep understanding of their member engagement…
The four challenges that a great CRM should be solving
For most NFP and membership organisations, the importance of a good customer or contact relationship management (CRM) system are obvious.…
The top five CRM integrations every not-for-profit organisation needs to consider
Not-for-profit organisations have a very particular set of challenges when serving their members. Primarily, they need to provide the same…
The first three things to get right when undertaking any CRM implementation or digital transformation project
For modern membership organisations, the CRM system is at the heart of their operations. It facilitates more effective user journeys,…
NASUWT The Teachers’ Union
The NASUWT is the largest teachers’ union in the UK. It provides first-class legal and professional services through a high…
The benefits of an embedded payment gateway for membership organisations
Every website exists to build brand awareness, educate potential customers or members, and to explain the organisation’s personality and product…
What questions should we ask of our technology when embarking on a data project?
In the non-profit or trade union sector, digital transformation projects can often be complex. The work being done by these…
How the right technology can simplify the running of membership events
Devising and delivering membership events is one of the most important activities for any membership organisation. In addition to being…
Planning for successful digital transformation
Digital transformations are complex projects in which membership organisations often struggle to know where to start. Once you are set…
The Worshipful Company of Management Consultants
Founded in 1992, the Worshipful Company of Management Consultants (WCoMC) is a modern livery company representing one of the leading…
Optimising the post-lockdown learner journey via centre portals
Over the past year, the pandemic has forced the temporary closure of offices, institutions and public centres across the world.…
National Union of Rail, Maritime and Transport Workers
The National Union of Rail, Maritime and Transport Workers (RMT) is a progressive, democratic and highly professional trade union, a…