Client support

Class leading support

At Millertech, we know that great client support is integral to the service we provide to each of our customers.

We aim to provide a single point of contact for service requests and fault reporting to minimise disruption for clients. We move quickly to address issues, finding workarounds where necessary and all while focussing on future preventative measures. Our support team also co-ordinates with the IT Operations team to manage system maintenance and release updates.

Providing exceptional client support direct from our UK offices gives our clients the confidence to reach further, move faster and achieve more.

Helpdesk

Call +44 (0) 20 7278 2081

Our support commitment

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First-line

Telephone support and guidance via the support team

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Second-line

Support from the consultancy or development team

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Fast-response

Via remote diagnostics and interactive apps

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Analytics

Online reporting, tracking and guidance in all support calls

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Improvement

Regular support review and account management meetings

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Client focus

Optimised target-based support response times

Dan Jennings - Head of Client Services
Dan Jennings, Head of Client Services:

We take great pride in our client support so provide a single point of contact, prioritise service recovery and always focus on root cause analysis and continuous improvement.”

Average response times

Urgent priority issue6 mins
6 mins
High priority issue11 mins
11 mins
Medium priority issue14 mins
14 mins
Low priority issue19 mins
19 mins